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Product Editions

SUPPORT

 

Atlas xl 3.5 Enterprise Edition
Supports all Dynamics AX tables and views that are defined in the Application Object Tree (AOT).  This includes tables added to Dynamics AX.

Atlas xl 3.5 Standard Edition
Supports AX Financials (GL, AP, AR), Fixed Assets, Trade (Inventory, Sales, Purchasing), Projects I.   Support includes columns added to these module tables.

 

Recent Release History
20th March 2008 – 3.5 SP4

5th December 2007 – 3.5 SP3b

7th August 2007 – 3.5 SP3a

20th June 2007 – 3.5 SP3

 

 




 

 

 

 

 

Atlas xl Customers

Email your support question to your Dynamics AX Partner. 

 

Atlas xl Partners

Please log into our portal here where you can

  • create new support requests (including attach documents)
  • view the status of existing requests
  • provide additional feedback for existing requests
  • request an update for a service request.

We practice what we preach! 

Our Help Desk module has been developed using Dynamics AX!

 

 

Support Tip

Every Dynamics AX implementation is different and so Atlas xl has a logging facility to help us identify and resolve issues.   This log file is a simple text file.   See how here.

If you are going to report a bug or are just unsure what something is happening it will save a lot of time (especially with time-zones) if you could include the following

  • Your Dynamics AX Serial Number (see how here)
  • Your spreadsheet if possible.   If not possible then include a screen picture
  • The Atlas log file.   To turn this on, select the "Log File Path" menu item inside Excel (Dynamics AX > Preferences menu).  NOTE.  Atlas performance is affected when logging is enabled.   Reproduce the error and then turn logging off again.
  • Don't forget to attach the log file and spreadsheet (or screen picture) to your email.

Thank you.

 

 

 

 

Microsoft Excel -#1 Analytic Client for Microsoft Dynamics AX
Atlas xl introduces Excel as an Dynamics AX client enabling organisations to quickly analyse, understand, monitor and act on conditions that affect corporate performance and profitability from within Excel.

 

 

 

USA 972-980-6963  |  Europe +44 20 7870 7583  |  Australia (HQ) +61 894 435 322  GMT+8


Atlas xl is developed by Globe Software Pty Ltd in Perth, Australia.      Globe Software has been a Dynamics AX Partner since 1999.
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Dynamics AX and the Office logo are trademarks of Microsoft Corporation in the United States and/or other countries.